Specified Commercial Transactions
Last updated: 2 October 2026
At a glance
- This page provides the information required for customers in Japan under the Act on Specified Commercial Transactions (特定商取引法に基づく表記).
- Seller: Norvelle LLC (trading as Mendly), United States. Contact us by email at contact@mendlyshop.com.
- Free tracked shipping to Japan; estimated delivery 8–16 business days after dispatch.
- Our 30-Day Money-Back Guarantee is our special provision on returns (返品特約).
1. Disclosure (特定商取引法に基づく表記)
| Seller (販売業者) | Norvelle LLC (trading as "Mendly"), a single-member limited liability company organized under the laws of the State of Wyoming, USA |
|---|---|
| Person responsible for operations (運営統括責任者) | Disclosed without delay upon request by email to contact@mendlyshop.com |
| Address (所在地) | 30 N Gould St, Sheridan, WY 82801, United States. This is our registered business address; it is not a returns address. |
| Phone (電話番号) | Disclosed without delay upon request by email to contact@mendlyshop.com. Customer service is provided by email. |
| Email (メールアドレス) | contact@mendlyshop.com |
| Website (URL) | https://mendlyshop.com |
| Prices (販売価格) | Shown on each product page in Japanese yen, tax-inclusive where applicable. |
| Additional fees (商品代金以外の必要料金) | Shipping is free (tracked). Import consumption tax and/or customs duties may be charged on import and are payable by the recipient unless they were collected at checkout – if you are unsure, please contact us before paying. Your card issuer or payment provider may charge currency conversion or foreign transaction fees. Internet connection and communication charges are borne by the customer. |
| Payment methods (支払方法) | Major credit and debit cards, Apple Pay, Google Pay, PayPal and the other methods displayed at checkout. Payments may be processed by third-party checkout and payment providers such as Shopify Payments, PayPal and Whop, Inc. |
| Payment timing (支払時期) | Payment is taken when you place your order. The date on which the amount is debited from your account depends on your card issuer or payment provider. |
| Delivery timing (引渡時期) | Orders are delivered within an estimated 7–14 business days from the date of order (processing of 1–3 business days included). A tracking number is emailed when your order ships. Orders may arrive in separate parcels. |
| Returns and exchanges (返品・交換) – special provision on returns (返品特約) |
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| Defective, damaged or incorrect items (不良品・誤配送) | Contact us within 30 days of delivery with photos. We will send a free replacement or give a full refund; in most cases you do not need to return the item. If we need it back, we pay the return shipping. Our liability under Japanese law for products that do not conform to the contract (契約不適合責任) is not excluded. |
| Order cancellation (注文のキャンセル) | You can cancel by email before your order has been dispatched and receive a full refund. After dispatch, please use the return procedure above. |
| Special conditions of sale (特別な販売条件) | Any quantity limits or other special conditions are shown on the product page or at checkout. |
| Operating environment (動作環境) | Not applicable – we sell physical goods only. |
2. Notes
- Products are shipped from our fulfilment partners' warehouses, which may be located outside Japan.
- Some product images are illustrative and may be AI-assisted renderings, and colours may vary. Results from cosmetic and car care products vary depending on the individual and the conditions of use.
- Information on how we handle personal information under Japan's Act on the Protection of Personal Information is in the Japan section of our Privacy Policy.
3. Full terms
For full details, please see our Refund & Return Policy, Shipping Policy and Terms of Service. Questions? Email contact@mendlyshop.com.