Terms of service

Last updated: 2 October 2026

1. About these Terms

These Terms of Service ("Terms") govern your use of the website at https://mendlyshop.com (the "Site") and your purchase of products from us. The Site and the Mendly brand are operated by Norvelle LLC, a single-member limited liability company organized under the laws of the State of Wyoming, USA, with its registered business address at 30 N Gould St, Sheridan, WY 82801, United States ("Mendly", "we", "us", "our"). You can contact us at contact@mendlyshop.com.

The following also form part of these Terms: our Refund & Return Policy, Shipping Policy, Privacy Policy and Cookie Policy and, for consumers in the EU, EEA and UK, our Right of Withdrawal page. By using the Site or placing an order, you agree to these Terms. If you do not agree, please do not use the Site.

In these Terms, a "consumer" is an individual buying wholly or mainly for purposes outside their trade, business, craft or profession. Some sections apply differently to consumers and business customers; where they do, we say so. Nothing in these Terms affects your statutory rights as a consumer.

2. Who can use our store

• You must be at least 18 years old, or the age of majority where you live if higher, to place an order. If you are younger, a parent or guardian must place the order for you.
• We sell to customers in the United States, Canada, the United Kingdom, Ireland, France, Spain, Portugal, Italy, Switzerland, Luxembourg, Denmark, Norway, Finland, Australia, New Zealand and Japan, and deliver only to addresses in those countries.
• Our products are intended for personal and domestic use. If you buy as a business, some sections of these Terms (for example, on risk, liability and jurisdiction) apply differently to you.
• Some products (for example, tools with blades) may be subject to age restrictions or other legal restrictions where you live. By ordering them, you confirm that you may lawfully buy, receive and possess them. We may refuse or cancel an order where we reasonably believe that a sale would be unlawful.

3. Customer accounts

You may be able to create a customer account to view your orders and save your details. You must give accurate information and keep your login details (including any one-time sign-in codes sent to your email) secure. You are responsible for activity on your account unless it results from our failure to keep it secure. Tell us immediately if you think someone else has accessed your account. We may suspend or close an account that is used fraudulently or in serious breach of these Terms, and we will tell you why unless the law prevents us from doing so.

4. How orders work

Placing an order

1. Choose your products and add them to your cart.
2. Go to checkout and enter your email address, delivery address and payment details.
3. Before you pay, review the order summary, which shows the products, quantities, prices, any applicable taxes, shipping (free) and the total, together with links to our policies. You can correct any input errors before you pay by going back to the previous steps or editing your cart.
4. By clicking the final payment button (for example, "Pay now"), you place an order that obliges you to pay.

Confirmation and acceptance

After you place your order, we will email you an order confirmation. This confirms that we have received your order; it does not yet mean that we have accepted it. A contract between you and us is formed when we accept your order by dispatching the products and sending you a shipping confirmation email.

We may decline an order – for example, if a product is out of stock, if there is an obvious error in the price or description, if we cannot deliver to your address, if we cannot verify your payment or if we reasonably suspect fraud. If we decline your order, we will tell you and refund any amount charged in full.

Language and record of your contract

Contracts are concluded in English. We store the details of your order, and you receive them by email in your order and shipping confirmations. These Terms are always available on this page, and we recommend that you save or print a copy for your records. If you have a customer account, you can also see your past orders there.

5. Prices and pricing errors

• Currency. Prices are shown and, where available, charged in your local currency. If your card or account uses a different currency, your bank may apply its own exchange rate and fees.
• Taxes. Taxes are calculated at checkout where required by law. In markets where we collect VAT or GST at checkout (such as the EU, the UK, Australia, New Zealand, Norway and, where applicable, Switzerland), the prices displayed include that tax. Where import duties or taxes are not collected at checkout, they may be payable by the recipient on import – see our Shipping Policy.
• Shipping. Tracked shipping is free on all orders to the countries we sell to.
• Bundle savings and reference prices. Bundle savings (for example, "buy 2 and save") are calculated against buying the same items individually at the current single-unit price in our store. Any other reference price, such as a crossed-out "compare at" price, is shown in line with applicable law; for customers in the EU and EEA, the prior price shown when we announce a price reduction is the lowest price we applied to that product in the 30 days before the reduction.
• Price changes. We may change our prices at any time, but changes do not affect orders you have already placed.
• Pricing errors. Despite our care, a product may occasionally be mispriced. If the correct price is higher than the price shown at checkout, we will contact you before dispatch to ask whether you want to continue at the correct price or cancel for a full refund. If a pricing error is obvious and could reasonably have been recognised by you as a mistake, we may cancel the order (or end the contract), refund everything you have paid and ask you to return any products already delivered, at our cost.

6. Payment

We accept major credit and debit cards, Apple Pay, Google Pay, PayPal and the other payment methods displayed at checkout. Depending on your location and the payment method you choose, payments are processed by third-party checkout and payment providers such as Shopify Payments, PayPal and Whop, Inc. Their own terms and privacy notices may also apply when you use them. We never receive or store your full card number.

Payment is authorised when you place your order and is normally charged at that time. The charge may appear on your statement under our name (Mendly or Norvelle LLC) or the name of the payment provider. Orders may be screened for fraud by our payment providers (see Section 11 of our Privacy Policy); if we cannot verify an order, we may cancel it and refund any amount charged. You confirm that you are authorised to use the payment method you provide.

7. Product information and images

• We take care to describe and show our products accurately. However, product images may include illustrative imagery (including AI-assisted renderings) that shows a product's features or how it can be used, and colours may vary depending on your screen and lighting. Packaging may differ from what is shown, and measurements and capacities are approximate unless stated otherwise.
• The product description and specifications describe what you will receive. If the product you receive does not match its description in a material way, you are entitled to a remedy (see our Refund & Return Policy).
• "Before and after" images and statements about results are examples only. Results vary from person to person and, for car care products, depend on the type, age and condition of the surface.
• Products are subject to availability. If a product becomes unavailable after you have ordered it, we will tell you and refund you in full.

8. Product use and safety

Always read and follow the instructions, warnings and ingredient or material information supplied with a product or shown on its product page. In particular:

• Cosmetics and personal care (such as brow pens): check the ingredients for anything you may be allergic to and do a patch test before first use (apply a small amount to a discreet area of skin and wait 24–48 hours). Avoid direct contact with the eyes, do not use on irritated or broken skin and do not share cosmetics. Stop using the product and seek medical advice if irritation occurs. Keep out of reach of children.
• Tools and home products: use them only for their intended purpose and as instructed. Take care with sharp edges and blades, wear suitable protection where appropriate, and keep tools away from children.
• Car care products: always test on a small, inconspicuous area first and follow the label instructions, including any guidance on temperature, application and curing times. Use in a well-ventilated area, avoid contact with skin and eyes, and store safely out of reach of children. Results vary depending on the condition, age and type of the surface.
• Battery-powered or electrical products: use only the supplied or a compatible charger, and stop using the product if it is damaged or overheats.

To the extent permitted by law, we are not responsible for loss or damage caused by using a product contrary to its instructions or intended purpose. This does not affect our liability for defective products or any other liability that cannot be excluded by law (see Section 12).

9. Delivery, risk and ownership

Delivery areas, processing times, estimated delivery times, tracking and what to do if something goes wrong are explained in our Shipping Policy. Delivery times are estimates; if delivery is late, you have the rights described in that policy.

• Risk. If you are a consumer, the products are at our risk until they are delivered to you or to someone you have nominated (including a safe place or neighbour you have authorised). If you are a business customer, risk passes to you when we hand the products to the carrier.
• Ownership. You become the owner of the products when they are delivered, provided we have received full payment.
• Import. Where import duties or taxes are not collected at checkout, you may be treated as the importer of the products and be responsible for paying them (see our Shipping Policy).

10. Cancellations, returns and refunds

You can cancel an order before it ships and return products under our 30-Day Money-Back Guarantee, as described in our Refund & Return Policy. Faulty, damaged or incorrect items are replaced or refunded free of charge. If you are a consumer in the EU, EEA or UK, you also have a statutory 14-day right of withdrawal (cancellation), explained on our Right of Withdrawal page.

11. Warranties and your statutory rights

We are under a legal duty to supply products that conform to our contract with you. Our 30-Day Money-Back Guarantee and faulty-item promise are given in addition to – and do not limit – the rights you have under the law of your country. A summary of key statutory rights is in Section 9 of our Refund & Return Policy. In particular:

• EU and EEA: you have a legal guarantee of conformity of at least two years under Directive (EU) 2019/771 as implemented in your country, with remedies of repair, replacement, price reduction or refund.
• United Kingdom: your rights under the Consumer Rights Act 2015 are not affected.
• Switzerland: the statutory warranty for defects under the Swiss Code of Obligations applies, with a two-year limitation period for new goods.
• Australia: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
• New Zealand: nothing in these Terms limits your rights under the Consumer Guarantees Act 1993 or the Fair Trading Act 1986.
• Canada: nothing in these Terms limits your rights under provincial consumer protection laws, including the Québec Consumer Protection Act.
• Japan: our liability under Japanese law for products that do not conform to the contract is not excluded.
• United States:to the fullest extent permitted by law, and apart from the commitments in our Refund & Return Policy, we make no other express warranties about our products, and implied warranties – including the implied warranties of merchantability and fitness for a particular purpose – apply only to the extent that they cannot lawfully be disclaimed or limited under applicable federal or state law. Some states do not allow the exclusion or limitation of implied warranties, so these limitations may not apply to you, and you may also have other rights that vary from state to state.

France: legal guarantee of conformity and guarantee against hidden defects

For consumers in France, the following information is provided in accordance with Article D. 211-2 of the French Consumer Code (Code de la consommation). This is an English rendering of the mandatory text.

12. Limitation of liability

What we never exclude. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, under product liability laws, or for anything else that cannot be excluded or limited by law – including your statutory rights as a consumer in the EU, EEA, UK, Switzerland, Australia, New Zealand, Canada, Japan or elsewhere.

Consumers in the EU, EEA and UK. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failure to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We are not responsible for loss or damage that is not foreseeable. We supply products for domestic and private use only; if you use them for commercial or business purposes, we have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

All other customers. To the fullest extent permitted by applicable law: (a) we are not liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, business, goodwill or data, arising out of or in connection with the Site or our products; and (b) our total liability for any claim relating to a product is limited to the amount you paid for that product. Some jurisdictions do not allow these exclusions or limitations, so they may not apply to you.

13. Indemnity

To the extent permitted by applicable law, you agree to indemnify and hold harmless Norvelle LLC against third-party claims, and related losses and reasonable costs (including legal fees), arising from your breach of these Terms, your User Content (see Section 15) or your violation of any law or the rights of others. This section does not apply to consumers in the EU, EEA, UK, Switzerland, Australia, New Zealand or Japan, or wherever it would be unenforceable under consumer protection law; in those cases, you remain responsible for loss you cause only in accordance with the law of your country.

14. Intellectual property

All content on the Site – including text, product descriptions, graphics, logos, images, videos and the design of the Site – is owned by or licensed to Norvelle LLC and is protected by intellectual property laws. "Mendly" and our logo are trade names and marks used by Norvelle LLC. You may view and print pages for your own personal, non-commercial use. You must not copy, reproduce, scrape, modify, distribute or commercially use any content from the Site without our prior written permission.

15. Reviews and other user content

If you submit a review, rating, photo, video, question or other content ("User Content"):

• it must reflect your own honest opinion and genuine experience of the product, and you must own it or have permission to share it;
• it must not be unlawful, defamatory, obscene, hateful, misleading or spam, must not infringe anyone's rights and must not include other people's personal data without their consent;
• you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, publish, display, translate and adapt (for example, crop or format) it on the Site and in our marketing, and to allow our service providers to do so on our behalf. We may show it with the name or initials you provide. You can ask us to remove it at any time; we will remove it from the Site, although copies in marketing materials already distributed may remain.

How we handle reviews. When a reviews feature is enabled on the Site:

• published reviews come from customers whose purchase we have verified against our order records and are marked as verified, or are clearly labelled to show where they come from (for example, a review imported from another platform or written in exchange for a free product);
• we do not write, buy or commission fake reviews, we do not publish reviews by our staff or people connected to us without clear disclosure, and we do not suppress or hide negative reviews;
• if we offer an incentive (such as a discount) for leaving a review, it is offered whether the review is positive or negative, and reviews given in return for an incentive are clearly labelled as such;
• we only decline or remove reviews that break the rules above (for example, because they are unlawful, offensive, spam, unrelated to the product or not based on a genuine experience), and we never edit a review in a way that changes its meaning.

These practices are designed to comply with consumer protection rules on reviews, including the EU Unfair Commercial Practices Directive (as amended by the Omnibus Directive (EU) 2019/2161), the UK Digital Markets, Competition and Consumers Act 2024 and the US Federal Trade Commission's rule on consumer reviews and testimonials.

16. Prohibited uses

You must not:

• use the Site for any unlawful or fraudulent purpose, including placing orders with payment details you are not authorised to use or making false claims for refunds, returns or non-delivery;
• impersonate anyone or provide false information;
• use bots, scrapers or other automated means to access, copy or monitor the Site (other than standard search-engine indexing), or try to get around purchase limits or other restrictions;
• introduce viruses or other harmful code, or try to gain unauthorised access to, overload or disrupt the Site, its servers or connected systems;
• buy products for commercial resale without our written consent; or
• harass or abuse our team or other customers.

We may refuse service, cancel orders or restrict access to the Site if we reasonably believe you have breached this section.

17. Third-party links and services

The Site may contain links to, or features provided by, third parties – for example, payment providers, carriers' tracking pages or social networks. We do not control them and are not responsible for their content, terms or privacy practices. Your use of them is subject to their own terms.

18. Promotions and discount codes

• Discount codes and promotions are subject to the conditions stated with them (for example, validity dates, minimum order values or eligible products).
• Unless stated otherwise, only one discount code can be used per order, and codes cannot be combined with other offers, exchanged for cash or applied to past orders.
• Codes are for personal use and may not be sold or published on coupon websites without our permission.
• We may refuse or cancel a code that was obtained or used fraudulently or that was issued in obvious error. If we cancel an order for this reason, we will refund any amount charged.
• Free gifts are subject to availability. Contests and giveaways have their own official rules, which apply in addition to these Terms.

19. Newsletter and SMS messages

We send marketing emails and text messages only if you have agreed to receive them. You can unsubscribe at any time, free of charge, by using the link in any email, replying STOP to any text message or contacting us. Messages about your orders (such as order and shipping confirmations) are not marketing and will still be sent.

If you sign up for SMS messages, you agree to receive recurring automated marketing text messages at the number you provide. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel. Carriers are not liable for delayed or undelivered messages. How we handle your data is explained in our Privacy Policy.

20. Privacy and cookies

Our Privacy Policy and Cookie Policy explain how we collect and use personal data and cookies.

21. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as natural disasters, extreme weather, epidemics, war, terrorism, civil unrest, strikes, failures or delays of carriers or customs, government action, power or internet outages, or cyberattacks. If such an event affects your order, we will tell you as soon as possible and take reasonable steps to minimise its effect. If there is a substantial delay, you can cancel your order and receive a full refund for any products you have not received. This does not affect your statutory rights.

22. Suspension and termination

We may suspend or withdraw access to all or part of the Site – for example, for maintenance, security or legal reasons, or if you breach these Terms. Orders that we have already accepted will be handled in accordance with these Terms and applicable law.

23. Governing law and jurisdiction

• These Terms, and any contract between you and us, are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws rules.
• If you are a consumer, this choice of law does not deprive you of the protection of the mandatory provisions of the law of the country (or state or province) where you have your habitual residence – for example, under Article 6 of the Rome I Regulation (EC) No 593/2008 for consumers in the EU. Where your local law does not allow a choice of law for consumer contracts, your local law applies.
• If you are a consumer, you may bring proceedings in the courts of the place where you live or in the courts of Wyoming. We will only bring proceedings against you in the courts of the place where you live.
• If you are a business customer, the state and federal courts located in the State of Wyoming have exclusive jurisdiction.
• The United Nations Convention on Contracts for the International Sale of Goods does not apply.

24. Complaints and dispute resolution

If you are unhappy with anything, please email contact@mendlyshop.com with your order number and a description of the problem. We will acknowledge your complaint and aim to resolve it as quickly as possible, normally within 14 days.

We are not obliged and not willing to participate in dispute resolution proceedings before a consumer arbitration board. This does not affect your right to go to court or to contact a consumer authority.

The European Commission's online dispute resolution (ODR) platform was discontinued on 20 July 2025. Consumers in the EU can obtain free advice on their consumer rights, including for cross-border purchases, from the European Consumer Centres Network (ECC-Net). Consumers elsewhere can contact their local consumer authority or advice service – for example, Citizens Advice in the UK, the ACCC or their state or territory fair trading agency in Australia, Consumer Protection in New Zealand, their provincial consumer protection office in Canada (in Québec, the Office de la protection du consommateur), their state Attorney General's consumer protection office in the United States, or the Cross-border Consumer Center Japan.

25. General

• Severability. If any provision of these Terms is found invalid or unenforceable, the remaining provisions stay in effect.
• Transfer. We may transfer our rights and obligations under these Terms to another organisation; we will tell you if this happens and make sure that the transfer does not reduce your rights. You may not transfer your rights or obligations without our written consent.
• No waiver. If we delay enforcing any of our rights, we can still enforce them later.
• Third-party rights. No one other than you and us has any right to enforce these Terms.
• Language. These Terms are written in English. If we provide a translation, the English version prevails to the extent permitted by law.
• Notices. We may contact you by email at the address you give us. You can contact us at contact@mendlyshop.com or, for written notices, by post at our registered business address.

26. Changes to these Terms

We may update these Terms from time to time – for example, to reflect changes in the law or in our services. The version published when you place your order applies to that order. The "Last updated" date at the top of this page shows when these Terms were last changed.

27. Contact us

Norvelle LLC (trading as Mendly)
30 N Gould St, Sheridan, WY 82801, United States (registered business address – not a returns address)
Email: contact@mendlyshop.com
Contact form: mendlyshop.com/pages/contact

See also our Legal Notice and Contact information. Customers in Japan: see our Specified Commercial Transactions Act disclosure.